Privacy Policy

This Privacy Policy explains how StitchCraft Studio processes personal data in connection with its tailoring, alteration, remodelling, and upcycling services, including use of the website canaljourneytype.click.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, arrange appointments, assess garments and materials, prepare quotations, document design approval, carry out remodelling or alteration work, manage collection and follow-up, process payments, maintain business records, improve website performance, and meet legal obligations. We may also use data to communicate about project status, fit or finish review, and related service administration.

Processing is limited to purposes connected with the website and the services we provide.

02 · Sharing

Service Providers

We may share data with trusted service providers that support website hosting, communications, payment processing, record management, or similar operational tasks. These parties are expected to handle information under appropriate confidentiality and security obligations and to use it only for the services they provide to us.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosure

We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, to protect our rights, or to comply with recordkeeping and tax obligations. We may also disclose information where necessary to prevent fraud, address security issues, or support the administration of a customer request or dispute.

We disclose personal data only where there is a lawful basis or a clear operational need.

Data We Collect

We may collect contact details, inquiry content, appointment information, garment and project details, fitting notes, communication records, payment-related information, and technical data such as device and browser information. For tailoring and garment remodelling services, we may also process images or descriptions of garments, measurements, material condition, and approval records needed to assess scope and complete the work.

The data we collect depends on the service requested and the way the website is used.

How We Collect Data

We receive personal data from website forms, phone or email communications, fitting appointments, and other direct interactions with StitchCraft Studio. We may also generate data from our internal records, such as appointment logs, project notes, quotation history, and service completion records, and we may collect limited technical data through the website and related systems.

Most information is provided directly by the customer during inquiry, booking, or project review.

Types of Cookies

We may use session cookies to keep the site functioning during a visit, preference cookies to remember basic settings, and persistent cookies to understand how the site is used and to improve performance. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to operational, preference, and basic measurement purposes.

Cookie Controls

We use standard cookie controls to support site operation and basic analytics where enabled. You may manage cookies through your browser settings, including blocking some or all cookies, but some website functions may not work properly if cookies are disabled.

Browser settings can usually be used to limit or delete cookies, subject to the browser’s own controls.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances and ask for clarification about how your data is used.

Available rights depend on the nature of the data and the legal basis for processing.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify a request before we respond. If a request is accepted, we will act within a reasonable period and explain any part of the request that cannot be fulfilled because of legal or operational limits.

Requests are reviewed before action is taken to confirm identity and legal entitlement.

Data Retention

Personal data is retained for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where practical, subject to any lawful retention requirement.

We keep data only for as long as needed for service, recordkeeping, or legal purposes.

Policy Updates

The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.